Welcome to LoongBuy's frequently asked questions (FAQ) page, where we address common concerns regarding account issues, payment failures, out-of-stock items, and more. Whether you're troubleshooting login problems or unsure about support options, this guide provides clear solutions. Bookmark this page for quick help!
Account Issues
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Why can’t I log in to my LoongBuy account?
If you're unable to log in, ensure your email and password are entered correctly. Reset your password using the "Forgot Password" feature if necessary. Alternatively, clear your browser cache or try logging in via incognito mode.
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How do I update my account details?
Navigate to "Account Settings" in your dashboard and edit fields like email, phone number, or shipping address. Note that changes may require verification via SMS or email.
Payment Problems & Recharge Issues
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Why did my payment fail?
Payment failures may occur due to incorrect card details, insufficient funds, or bank restrictions. Verify your payment method or try an alternative (e.g., PayPal). For prepaid card issues, contact your bank.
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How do I fix LoongBuy recharge issues?
If your balance recharge fails, check your transaction method and ensure your account hasn’t exceeded daily limits. If problems persist, contact LoongBuy support with transaction details.
Missing or Out-ofStock Items
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Why is my order incomplete due to outofstock items?
Inventory updates in realtime, and occasionally items sell out before order processing. You'll receive a refund or store credit for unavailable items—check your email for notifications.
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What if my shipment is missing items?
Compare your order summary with the delivered package. Report discrepancies to the LoongBuy help center within 48 hours with photos of the received items.
Contacting LoongBuy Support
For unresolved issues, visit our Help Center[email protected]
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